Refund policy

What is the refund policy?
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

International Orders in Transit: We cannot cancel or refund international orders while they are in transit. If you wish to submit a return request, please email our customer service at support@loriajewels.com only after you have successfully received the item.

Returns Due to Personal Reasons: Please contact our customer service via support@loriajewels.com within 14 days upon delivery to obtain the designated return address. The item must be unused, unworn, and kept in its original packaging with all labels intact. Buyer shall bear all international return shipping fees, and a fully trackable shipping service is required.

Defective or Damaged Products:
Please contact our customer service at support@loriajewels.com within 7 days upon delivery and provide clear photos or videos of the issue. We will offer a proper solution after verification.

Non-returnable Items: Customized items and discounted items (on sale) cannot be returned. They are only eligible for equivalent store credit.

Refund Processing: We will arrange the refund within 7 business days after we receive and inspect the returned item.